The key responsibilities for Customer Support will be:

• Handling queries regarding covers, claims, complaints.
• Identifying and assessing customers' needs to achieve satisfaction.
• Developing extensive and sound product knowledge.
• Providing accurate, valid and complete information to the clients.
• Multi-tasking of ad hoc assignments.
• Delivering a high quality service and committing to continuous improvements.
• Responsible for providing outstanding customer service to clients.

Minimum required skills/abilities:

• Fluency in German & English, both verbal and written.
• Experience in a customer focused role or call centre environment.
• Ability to work individually and within a team.
• Flexibility to work shifts.
• Proven experience working with Microsoft Office package i.e. Excel, Word.
• Ability to work under pressure.

The company offers:

• Excellent competitive salary.
  
• Work in multicultural company.
• Career progression opportunities.
• Benefits - Healthcare, pension, discounts, car insurance.
• Sports & social club.
• Relocation package.

About Wallace Myers International | Recruitment Agency

Wallace Myers International is a specialist recruitment agency headquartered in Dublin 2, Ireland. We are the staffing experts of choice for businesses and organisations seeking staffing solutions of the highest calibre. We are the market leaders in professional recruitment and lead the way in Retail, Pharmacy, Accountancy, Financial Services, HR, Business Support, Construction & Property, Marketing & Sales, Hospitality, Technology.

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